Privacy Policy

Privacy Policy

Last Updated: April 2026

Reynolds & Bauhm Limited ("we,""us," or"our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or engage with our services. This policy complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Information We Collect

We may collect and process the following categories of personal information:

• Contact Information: Name, email address, phone number, job title, and company name
• Business Information: Company details, industry sector, and project requirements
• Technical Data: IP address, browser type, device information, and website usage data
• Communication Data: Records of correspondence, inquiries, and support requests
• Marketing Preferences: Your preferences for receiving marketing communications

2. How We Collect Your Information

We collect information through:

• Direct interactions when you contact us via forms, email, or telephone
• Automated technologies such as cookies and analytics tools
• Third-party sources such as business partners and industry events

3. Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Contractual Necessity: To fulfill our contractual obligations to you
• Legitimate Interests: To operate our business, improve services, and communicate with customers
• Consent: For marketing communications where required by law
• Legal Obligation: To comply with applicable laws and regulations

4. How We Use Your Information

We use your personal information for the following purposes:

• To respond to inquiries and provide quotations for Reynolds & Bauhm equipment and services
• To process orders and manage contractual relationships
• To provide technical support and after-sales service
• To send newsletters, product updates, and industry information (with your consent)
• To improve our website, products, and services
• To comply with legal and regulatory requirements
• To protect our rights, property, and safety

5. Data Sharing and Disclosure

We may share your personal information with:

• Service Providers: Third-party vendors who assist with website hosting, analytics, and customer relationship management
• Business Partners: Authorized distributors and agents in your region
• Legal Authorities: When required by law or to protect our legal rights
• Professional Advisors: Lawyers, accountants, and insurers as necessary

We do not sell your personal information to third parties.

6. International Data Transfers

As a global company with operations in the UK, Netherlands, Poland, and Germany, your data may be transferred within the European Economic Area (EEA). For transfers outside the EEA, we implement appropriate safeguards including Standard Contractual Clauses approved by the European Commission.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, access controls, and regular security assessments.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, and reporting requirements. Typically, we retain customer data for 7 years after the end of our business relationship.

9. Your Data Protection Rights

Under UK GDPR, you have the following rights:

• Right to Access: Request copies of your personal data
• Right to Rectification: Request correction of inaccurate data
• Right to Erasure: Request deletion of your data in certain circumstances
• Right to Restrict Processing: Request limitation on how we use your data
• Right to Data Portability: Receive your data in a structured format
• Right to Object: Object to processing based on legitimate interests or direct marketing
• Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent

To exercise these rights, please contact us using the details below.

10. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience. For detailed information, please see our Cookie Policy.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites and encourage you to review their privacy policies.

12. Children's Privacy

Our website and services are not intended for individuals under 16 years of age. We do not knowingly collect personal information from children.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

14. Speak to Our Engineers

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:

Data Protection Officer
Reynolds & Bauhm Limited
Email: email protected
Phone: +44 1278258021

15. Complaints

If you are unhappy with how we have handled your personal data, you have the right to complain to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues.