Alarm escalation and notification — routing unacknowledged critical alarms to SMS, email and on-call staff so nothing important is missed out of hours.
Alarm Management & Escalation — in depth
An alarm nobody sees is useless. Escalation routes unacknowledged critical alarms beyond the control room — SMS, email, voice call and on-call rosters — with time-based escalation to the next responder if the first does not acknowledge, so unattended and out-of-hours plants are still protected.
What matters in practice
Alerts pushed to responders.
Critical alarms escalate to a call.
Right person, right time.
Next responder if no acknowledgement.
| Route | Use | Note |
|---|---|---|
| SMS/email | Notify | First line |
| Voice | Critical | Escalate |
| Roster | On-call | Scheduled |
| Timeout | Next person | Escalation |
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