Protect your investment with scheduled maintenance, critical spares inventory, guaranteed response times, and full operations & maintenance outsourcing. We keep your treatment plant performing at design intent throughout its operational life.
From ad-hoc spare parts to full O&M outsourcing with performance SLAs
Recommended spares lists, critical inventory, consignment stock, and fast-track procurement for all equipment in our product range.
Scheduled inspections, predictive maintenance, calibration services, and lubrication programmes to prevent failures before they occur.
24/7 technical support hotline, remote diagnostics, and rapid on-site field service deployment to minimise downtime and environmental risk.
Classroom and hands-on training programmes to ensure your team operates equipment safely and efficiently.
Rebuild and extend the life of critical equipment without the capital cost of full replacement.
Complete operations and maintenance management with performance-based SLAs. We operate the plant; you focus on your core business.
Choose the support level that matches your risk tolerance and operational capability
| Service Level | Ad-Hoc | Preventive | Comprehensive | Full O&M |
|---|---|---|---|---|
| Response time | Best effort | Next business day | 4-hour phone / 24-hour site | Dedicated on-site team |
| Scheduled inspections | Not included | Quarterly | Monthly | Continuous |
| Spare parts discount | Standard schedule | 10% | 15% | Included in fee |
| Remote monitoring | Not included | Optional | Included | Included |
| Labour rate | Standard | 10% discount | 15% discount | Included in fee |
| Uptime guarantee | None | None | 95% | 97%+ |
| Effluent guarantee | None | None | Optional add-on | Included |
| Best for | Occasional needs | Mature plants with in-house team | Critical plants without full O&M staff | Non-core operations; remote sites |
Local service teams across four countries
Primary service centre with 24/7 hotline, on-site field service fleet, and central spares warehouse. Covers UK, Ireland, and Commonwealth markets.
Benelux service hub with Dutch-speaking engineers and rapid response to Northern EU clients. Specialises in desalination and process water support.
Cost-competitive service centre for Eastern EU. Full maintenance capability and regional spares stocking for Central European clients.
Precision engineering focus for automotive, chemical, and industrial clients. ATEX-certified service engineers and DACH-region coverage.
Moving from time-based to condition-based maintenance using real data.
Our predictive maintenance programme tracks asset health through measurable indicators, triggering intervention before failure:
| Metric | Green | Amber | Red |
|---|---|---|---|
| Vibration (mm/s RMS) | <2.8 | 2.8–7.1 | >7.1 |
| Bearing temp (°C) | <65 | 65–80 | >80 |
| Motor current (% FLC) | <85 | 85–100 | >100 |
| DO sensor drift (mg/L) | <0.2 | 0.2–0.5 | >0.5 |
| Filter dp (kPa) | <10 | 10–20 | >20 |
| Blower discharge temp (°C) | <110 | 110–130 | >130 |
Dashboard integrated with SCADA via Modbus TCP or OPC-UA. Alerts pushed to mobile app and email.
We classify spares using a consequence-of-failure × lead-time matrix:
| Class | Description | Stocking Policy |
|---|---|---|
| A — Critical | Plant shutdown >24h if unavailable; lead time >4 weeks | On-site consignment stock |
| B — Important | Reduced capacity or 4–24h outage; lead time 2–4 weeks | Regional hub stock |
| C — Routine | Scheduled replacement; lead time <2 weeks | Order on demand |
| D — Consumable | Filters, seals, lubricants | Min/max auto-replenish |
| Equipment | Critical Spares | Recommended Qty |
|---|---|---|
| Centrifugal blower | Shaft seals, bearings, drive belts | 1 set / 2 yr consumption |
| Fine-bubble diffusers | Membrane discs/tubes, gaskets | 10–15% of installed |
| Progressive-cavity pump | Rotor, stator, coupling rod | 1 each for duty pumps |
| Plate heat exchanger | Gasket set, spare plates (5%) | 1 gasket set / unit |
| SCADA PLC | CPU module, I/O cards, PSU | 1 of each type |
| DO / pH analysers | Sensor heads, electrolyte, membrane | 2 sensor heads / analyser |
Integrating our service delivery with your existing systems.
RESTful API pushes work orders, inspection reports and asset health data directly into your CMMS (SAP PM, Maximo, Fiix, or others).
Every maintained asset carries a unique QR tag linking to digital maintenance history, manuals, spares lists and last-service date.
Automatic generation of EA permit compliance packs, calibration certificates, and effluent monitoring records in PDF/A archival format.
Monthly reliability reports: MTBF, MTTR, availability percentage, top failure modes, and recommended design or operational changes.
Industry data shows unplanned pump failure costs 3–5× the cost of preventive replacement when accounting for emergency call-out, overtime, temporary equipment hire, production loss, and potential regulatory penalties. A preventive overhaul avoided a emergency repair at a UK dairy effluent plant in 2024.
EA enforcement action for consent breaches following equipment failure averages –in fines plus remediation requirements. Comprehensive O&M contracts with effluent guarantees transfer this liability to the service provider.
Contact our aftermarket team to discuss a support contract tailored to your plant's criticality, geographic location, and operational capability. From spare parts lists to full O&M outsourcing, we have a solution.
Our expertise spans multiple industries with sector-specific water treatment solutions.