Comprehensive service programs including preventive maintenance, spare parts, and technical support.
Custom automation and SCADA integration for critical water treatment processes plants.
Seamlessly integrate new water treatment equipment with your existing infrastructure.
Complete turnkey water treatment plants from initial concept through commissioning.
Extend the life and capacity of your existing water treatment plant.
Flexible support packages from basic advice to full operation and maintenance.
Direct line to our process engineers during business hours. Rapid response to operational questions, troubleshooting guidance, and chemical dosing advice. Typically resolves 70% of queries without site visit.
Quarterly or bi-annual planned visits include full mechanical inspection, instrument calibration, lubrication, and wear part replacement. Prevents 85% of unexpected failures through systematic care.
Annual environmental compliance audits verify effluent quality, calibration records, and maintenance logs are regulator-ready. We identify gaps before the inspector does.
On-site and classroom training for new operators and refresher courses for existing staff. Covering process fundamentals, SCADA operation, chemical handling, and emergency procedures.
Recommended spare parts list with critical, recommended, and consumable categories. We hold common parts in regional stock for 24-hour delivery. Emergency parts flown in for critical failures.
Complete operation and maintenance by our trained technicians. You focus on your core business while we guarantee effluent compliance, equipment reliability, and operating requirement control.
Systematic care that prevents failures and maximises equipment life.
Weekly, monthly, and annual inspection checklists cover mechanical, electrical, and instrumentation systems. Findings are logged and trended to predict maintenance needs.
Grease and oil change schedules based on manufacturer recommendations and operating hours. Correct lubricants for food-grade, high-temperature, and submerged applications.
pH, DO, flow, and level instruments are calibrated on schedule with buffer solutions and certified reference equipment. Drift trends identify sensors nearing end of life.
Dosing pump diaphragm inspection, day tank cleaning, pipework blockage checks, and anti-siphon verification. Ensures chemical delivery accuracy and prevents overdosing events.
Air filter replacement, belt tension checks, diffuser fouling inspection, and dissolved oxygen profile verification. Clean aeration maintains treatment efficiency and reduces power costs.
Mechanical seals, bearings, belts, and diffusers are replaced on schedule before failure. Predictive maintenance based on vibration analysis, run-hours, and visual inspection.
Rapid response when you need expert help.
Secure VPN access allows our engineers to view live SCADA data, alarm logs, and trend charts. Most operational issues are diagnosed and resolved remotely without waiting for a site visit.
Emergency call-out with guaranteed response times: 4 hours for critical, 24 hours for urgent, 72 hours for standard. Our engineers arrive equipped with common spare parts and test equipment.
When failures occur, we do not just fix the symptom. Fishbone analysis, fault tree analysis, and 5-Why methodology identify the underlying cause to prevent recurrence.
Annual process reviews identify opportunities to reduce chemical use, improve effluent quality, or increase capacity. Small adjustments often deliver significant benefits.
24/7 emergency hotline for environmental incidents, effluent breaches, and equipment failures. Immediate guidance on containment, bypass, and regulatory notification procedures.
Operating procedures, P&IDs, and O&M manuals are updated after every modification. Your team always works from current documentation, not obsolete versions.
Transparent, contractual support performance with measurable response times and equipment uptime commitments.
| Tier | Response Time | On-Site Arrival | Availability | Typical Scope |
|---|---|---|---|---|
| Tier 1 — Advisory | 4 hrs (email/phone) | Not included | Business hours | Dosing advice, alarm interpretation, SCADA guidance |
| Tier 2 — Technical | 2 hrs | 24–48 hrs | Business hours | Fault diagnosis, calibration, minor repairs |
| Tier 3 — Critical | 30 min | 4 hrs (metro) / 24 hrs (remote) | 24/7/365 | Effluent breach, pump failure, blower trip |
| Tier 4 — Full O&M | 15 min | On-site resident | 24/7/365 | Complete operation, maintenance, compliance |
Escalation paths are defined in the O&M manual: Level 1 (operator) → Level 2 (site technician) → Level 3 (R&B process engineer) → Level 4 (specialist vendor). Each escalation triggers automatic notification via SMS and email.
Our full O&M contracts include guaranteed KPIs with monthly reporting and financial penalties for non-achievement:
Minimum clearances are enforced during every maintenance visit: 1.0 m around pumps and blowers for seal replacement; 1.5 m crane radius over submerged equipment; 2.5 m headroom for diffuser removal; 0.8 m walkway width for chemical drum handling. Non-compliance is logged as a safety observation.
We classify spares using an ABC-XYZ matrix: A-critical (pump mechanical seals, blower bearings) held on-site; B-important (diffusers, instrument electrodes) held regionally; C-consumables (grease, filters) bulk-ordered. X-high demand, Y-variable demand, Z-intermittent demand drive reorder points and safety stock levels.
All tank-entry maintenance follows BS 7909 and confined space regulations: gas testing (Oâ‚‚ >19.5%, LEL <5%, Hâ‚‚S <10 ppm), trained standby personnel, rescue tripod and harness, and permit-to-work signed by authorised issuer. No exceptions.
Major overhauls are scheduled during statutory shutdowns or low-production windows. We produce a 12-month forward maintenance plan with Gantt charts, resource allocation, and spare parts procurement triggers at T-90, T-60, and T-30 days.
Custom automation and SCADA integration for critical water treatment processes plants.
View PageOur custom engineering team is involved in designing water treatment equipment to your exact specifications.
View PageAdvanced material selection and protective coatings for aggressive wastewater environments.
View PageWe design bespoke water treatment systems with guaranteed performance targets.
View PageSeamlessly integrate new water treatment equipment with your existing infrastructure.
View PageEvery water treatment challenge is unique. Our bespoke engineering team designs, fabricates, and commissions custom equipment and systems that standard products cannot address. From exotic material selection to extreme duty specifications, space-constrained layouts, and integration with legacy control systems, we deliver solutions that work in your specific operational context.
3D CAD modelling and CFD simulation validate performance before fabrication commences.
SS304, SS316L, duplex, and exotic alloy welding and machining in our European workshops.
Control systems communicate with your existing SCADA, DCS, and PLC infrastructure.
Complete design dossier, HAZOP, FAT/SAT protocols, and O&M manuals provided.
Site survey, water analysis, and process requirement definition with your engineers.
Process flow diagram, P&ID, and 3D layout with performance guarantees and budget estimate.
Mechanical, electrical, and control design with material specifications and vendor selection.
Workshop construction with QA/QC inspection, weld records, and pressure testing.
Logistics, cranage, mechanical installation, and pipework connection by our teams.
FAT, SAT, performance trials, operator training, and handover documentation.
Standard corrosion-resistant stainless for municipal, food, and general industrial applications.
Superior chloride resistance for marine, offshore, and high-salinity process waters.
Maximum corrosion resistance for extreme chloride, sour gas, and high-temperature duties.
Hastelloy, Inconel, and titanium for aggressive chemistries and ultra-high purity requirements.
Our experts can design a system tailored to your specific requirements.
Our expertise spans multiple industries with sector-specific water treatment solutions.